BOTSOL Refund Policy
Effective date: 2026-07-27 · Last updated: 2026-07-27
The short version
All sales are final. There are no refunds.
BOTSOL is software. The license key is delivered instantly and cannot be returned once issued, so we cannot undo a sale the way a shop can take back a physical item.
We would rather tell you that here, before you pay, than in the small print afterwards.
That said, "no refunds" applies to the software, not to our mistakes. If something goes wrong with your payment, we will fix it. Those cases are listed below in plain language so you know exactly where you stand.
1. Why sales are final
Three reasons, stated honestly:
The product is delivered immediately. The moment your payment confirms, you receive a working license key and a download. There is no way to take that back.
Payment is in cryptocurrency. Crypto transactions are irreversible by design. There is no chargeback mechanism, no payment processor to mediate, and no bank to reverse the transfer. This protects you from having a purchase clawed back, and it means we cannot reverse one either.
Results depend on the market, not on us. BOTSOL is a tool. What it earns depends on market conditions, your infrastructure, your configuration, and competition from other traders. We do not guarantee profit, and we will not pretend otherwise in order to make a sale.
2. What we will always fix
These are payment problems, not refund requests. We treat them as our responsibility and we resolve them regardless of how much time has passed.
You paid and did not receive a key.
Contact us with your order ID or transaction hash. We will locate the
payment and issue your key. You do not pay twice.
You paid twice for the same license.
If you sent payment more than once for a single order, we will return the
duplicate amount to the wallet it came from, minus network fees.
You overpaid.
If you sent more than the order amount, we will return the difference to the
sending wallet, minus network fees.
Your payment was received but flagged.
Some payments land outside the expected amount or arrive in an unusual way,
and our system holds them for manual review rather than issuing a key
automatically. Contact us and we will review it and either issue your key or
return the funds.
You lost your license key.
This is not a refund situation because nothing has gone wrong. Your key is
recoverable. Open your original order link, or use the "Resume order" box on
the site with your order ID. If you no longer have either,
contact us and we will retrieve it for you.
Note: recovery uses your order ID, not your transaction hash. Save your order link when you buy.
3. What is not refundable
Trading results. Losses, low returns, no returns, or performance below your expectations. BOTSOL executes a strategy; it does not guarantee an outcome.
Changing your mind. Including after download, after setup, or after running the bot.
Not meeting the technical requirements. The requirements are published in the setup documentation before purchase and are free to read. If your hardware, operating system, network, or RPC provider is not suitable, that is not grounds for a refund.
Third-party costs and services. RPC providers, hosting, API plans, network gas fees, and any other service you buy separately. We do not control those relationships and cannot refund them.
Wallet errors on your side. Sending to the wrong address, sending on the wrong network, sending the wrong token, or losing access to your own wallet. We will help you investigate where we reasonably can, but recovery is often technically impossible and we cannot cover the loss.
Regulatory or access changes. If crypto trading, our software, or the networks it uses become restricted in your jurisdiction after your purchase.
4. Your protections before you buy
We would rather you decide correctly than buy and regret it. Before purchasing, you can:
- Read the full setup documentation. It is public, free, and complete. It lists every technical requirement.
- Read what the license server does. We publish exactly what it checks and what it does not.
- Understand dry-run mode. BOTSOL ships with dry run enabled by default. It will build and sign trades without submitting them, so you can watch it work before risking a single dollar.
- Ask us anything first. Pre-purchase questions are welcome and we answer them honestly, including when the honest answer is that BOTSOL may not suit you.
If you are unsure, read the docs first and make sure the requirements suit you.
5. Updates, support, and renewals
Your license is permanent. Your bot does not stop working, ever.
Your purchase includes 12 months of software updates and priority support. After that, renewal is optional. If you do not renew:
- Your license stays valid.
- Your bot keeps running.
- You keep access to the last version you were entitled to.
- You simply stop receiving new versions and priority support.
Renewal payments follow this same refund policy: they are final once the renewal period is extended, subject to the payment-problem fixes in Section 2.
6. Rare exceptions
We reserve the right to issue a refund at our discretion in circumstances not listed here, where it is clearly the right thing to do. This is discretionary and does not create an entitlement or a precedent.
If you believe your situation is genuinely exceptional, write to us and explain it. We will read it properly.
7. Your legal rights
Nothing in this policy is intended to remove any right you have under the consumer protection law that applies to you. Where local law grants you a right that conflicts with this policy, that law takes precedence.
8. How to contact us
For any of the payment problems in Section 2, or any question about this policy, contact:
Please include:
- Your order ID
- Your transaction hash
- The network you paid on (Polygon or BNB Smart Chain)
- A short description of what happened
We aim to respond within 2 business days.
9. Changes to this policy
We may update this policy. The version in force is the one published on this page on the date of your purchase. Changes are not applied retroactively to purchases already made.